INTERNAL DISPUTE RESOLUTION (IDR)

Should you have a complaint we will do the best to resolve it via our INTERNAL DISPUTE RESOLUTON process.

Complaints can be made by contacting our Complaints Contact person – Maryanne Elliott

–          By email: maryanne@360mortgagesolutions.com.au

–          By written letter: 133 Plantain Road Shailer Park QLD 4128

–          By telephone: 0412 862 811

–          In person: 133 Plantain Road Shailer Park QLD 4128

We will endeavour to deal with your complaint as quickly as possible.

EXTERNAL DISPUTE RESOLUTION (EDR)

SPECIALIST FINANCE GROUP is a member of an independent external dispute resolution scheme, Australian Financial Complaints Authority (AFCA). If at any time, you feel your complaint remains unresolved or you wish AFCA to further investigate your complaint, you can contact 
AFCA as detailed below:

Australian Financial Complaints Authority

–           https://www.afca.org.au/make-a-complaint/

–       E:  info@afca.org.au  

–     Australian Financial Complaints Authority Limited

GPO Box 3

Melbourne, VIC 3001

 –     T: 1800 931 678

–      F: (03) 9613 6399